While chatbots are not typically intended to make customers believe they are conversing with another human (incidentally, when they are, real humans don’t appreciate the façade), accuracy and authenticity are vital to their success. The software analyses the customer’s written or spoken input to identify the intent and generate a suitable response. Extending this support for a worldwide customer base, therefore, requires the AI-driven aide to be adapted to understand and respond to multiple languages and cultures.Ĭhatbots are essentially software applications used to conduct online exchanges by simulating human conversations. In modern online retail, the first line of customer support is often a chatbot or virtual assistant of some kind. When choosing to implement a chatbot solution for your organization, and you often interact with customers or prospects that speak languages other than English, make sure you are able to provide them the most seamless, and painless, experience possible.Does your chatbot sound like it’s from another country? Make your bot part of every customer’s community, wherever they are in the world. Even if the web visitor changes languages in the middle of a conversation, only the Atlas chatbot will auto-detect this change and switch its translation instantly. When a sales person or customer support team member engages in a live conversation with a user, the live translation functionality means the user on each end will be able to read and type in their preferred language. While other chatbots allow you to select your language from a long (or short, in many cases) list of supported languages, only the Atlas chatbot will auto-translate for the user and providing them with a positive experience from the first message.Ītlas real-time language translation works in live chat. In addition, Atlas chatbots can do something that no other AI chatbot on the market today can do auto-detect the language being spoken and translate in real time. This means for businesses and organizations catering to an audience that may not speak English, their website can engage with that user in a friendly and comfortable manner. Luckily, AtlasRTX has given their chatbots the ability to translate in over 100 languages. There are over 400 languages spoken in the United States alone, so a chatbot that can only read and respond in English would be no more helpful than a live chat agent that also only speaks one language. The next evolution in language for chatbots is to become multilingual. In addition, every interaction helps our AI chatbots get smarter. Our natural language processing chatbots can understand a user’s question, interpret the intent, and provide the most accurate response. This NLP capability is at the core of all Atlas chatbots. On the other hand, Siri and Alexa both allow you to speak freely to ask the same question in 10 different ways and get the correct answer each time. With a car, you have to remember to speak the exact phrase or question for the system to understand. Quick, compare your experience with Siri or Alexa with your experience using a car’s voice activated system. One of the biggest changes in chatbot technology has come in the form of natural language processing (NLP), and the other has come in the form of live language translation. Chatbots are rapidly evolving, able to handle tasks that just a few years ago were thought to be next to impossible.
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